We work

to win your heart

Vipservice knowledge and technology look after your business trips

Profound understanding of client's needs allows us to choose the most effective technologies and tools, including our own online solutions.

Analytics and research

BI-reports in near-real time

Our clients regularly receive interactive analytical reports on business trips (air-, railway, hotels; assessment of saving; detailed reports by business travellers). We use the world's leading Business Intelligence tool according to Gartner. Reports can be flexibly adjusted to each client's need and reflect expense and bookings beyond the travel policy limits.



In-house OBT solution

This OBT is for travel policy management, trip authorization, and generating reports. The system uses cutting-edge web application standards (Pentaho business analysis, Cassandra and Neo4J databases, Graphite statistics visualization system, etc.). Portbilet offers the clients:

24/7 access to travel content request (air- and railway tickets, hotels).

Access to analytics on each traveler.Automate the process of managing direct contracts with hotels.

Easy and quick search of relevant travel offers with a few clicks.

Trip authorization and control over compliance with the travel policy.



In-house hotel aggregator

Our in-house development consolidates hotel content in unified interface and is integrated with our OBT.

Access the wide range of hotels and spend less time choosing the best offer.

Find hotel offers via a single interface in just a few seconds thanks to convenient search filters.

Automate the process of managing direct contracts with hotels.


Business Management Systems

Electronic document flow

We optimize accounting documentation with contractors via a cloud solution — the Synerdocs e-document system. Signing documents with QES (qualified electronic signature). It reduces the client's costs on receiving documents by up to 80%. Introducing the e-document system has an overall positive effect on the business: 

  • it helps reduce the costs, 

  • reduce the time spent on document preparation, 

  • avoid technical errors, 

  • accelerate business processes 

  • and show care for the environment and socially responsible approach to business.

Automatic email distribution of client requests

This tool allows us to increase the quality of customer service, automatically notify our clients on the status of their requests, and track personnel KPIs, control the time spent per task.

Registration and control over all incoming requests,

Real-time quality control over travel request processing,

Automatic compliance with the client's SLA,

Request escalation,

Automated reports on client satisfaction.



In-house solution. Records, accumulates and stores the history of interaction with the client. We use the data from VIPCRM to provide our services in a consistent and continuous manner, and to ensure that our offers cater to your interests and needs.

E-payments: grace period and safety

Vipservice is a certified partner of American Express Bank which allows our clients to use BTA virtual card. Using BTA virtual card enables you to try grace period up to 58 days for optimizing account verification and payment, as well as more effective liquidity management.