Pba Consult have described clearinghouse processes for Vipservice Holding.

Pba Consult experts have finished describing end-to-end clearinghouse processes for Vipservice Holding. The project was initiated by the Holding’s top management and implemented within three months, despite considerable difficulty of the resulting process model.

The project main goals were:

-        Increased transparency of “as is” process model for Holding management;

-        Process performance analysis in the existing organization system;

-        Optimization potential assessment (unification, centralization, standardizing) of processes within general Vipservice business development strategy.

According to Pba Consult project manager Vadim Chuklebov, relatively short time of successful implementation of such large-scale project can be explained by high work involvement of the Contractor’s personnel and communication efficiency in the project.

Thanks to commitment of the Customer’s project officer Vipservice CEO Irina Solovieva and Customer’s project manager Vipservice Chief accountant Olga Sidorenko (Umerenkova), important project works such as survey and interviewing the Customer’s major key experts (process owners) were carried off according to the schedule and in short time. Approval and confirmation of key work and resulting process documents, such as agreement on process modeling and process models themselves, was effective and constructive, to both parties’ satisfaction.

In the Customer’s key representative opinion, joint work in the process allowed all its participants to get new experience and additional knowledge in process control; the result developed in the process will be and effective tool for analysis and efficiency improvement of Vipservice holding corporate management system.

Project Customer.

Vipservice Holding was founded in 1993. It’s the largest Russian consolidating business for selling air and rail tickets, as well as travel and related services.

Vipservice is more than 8 kinds of business: subagent network, corporate travel servicing, online ticket agency, individual outbound tourism, training center, federal service center management for booking air and rail tickets, as well as hotel projects.

Vipservice representative offices and businesses are located in 10 cities of Russia and the CIS. In 2018 the company opened its first office in Europe (Germany) and is implementing globalization strategy.

Vipservice is a part of Top-200 biggest private companies in Russia according to Forbes.