Smart gifts from Vipservice

In August 2019, Vipservice celebrated 10th anniversary of Portbilet—the company's flagship online booking system for passenger transportation and additional services. Today, the system is available for over 13,000 legal entities, and almost 70,000 users make 3 million transactions per year. The system "speaks" three languages, including German, following the opening of Vipservice's first office in Germany. These impressive figures are the result of continuous work on perfecting our operations, competencies, and service—the process that has to be nonstop. That's why for Portbilet birthday, we are happy to offer new instruments for the users of the system—the hotel aggregator HotelStar and Personal Accounts for company clients.

More details from Irina Solovyova, Executive Director of Vipservice Holding  

Birthday party guests

"If Portbilet was to gather everyone for a holiday dinner, we would invite members of over 15 different sectors, from air ticket offices to car dealers. Yes, that's right! The range of our clients includes not only industry representatives such as travel agencies, tour operators, OTAs, MICE, and TMCs but also banks, construction companies, pharmaceutical companies, and even a Union of Journalists and a Ball-Bearing Plant. Most of them have been using our system for over five years. For 70% of our clients, Portbilet is the main system they use in daily operations (6+ hours per day)."

 What did you have in store for the guests?

"We've created a new hotel aggregator, HotelStar, which is going to significantly improve the process of working with hotel content in the system. Selling transportation services in Portbilet has always been easier than with hotel accommodation. But the profits from ticket sales are going down, and more and more system users rely on hotel bookings as their key source of income. And they need a suitable instrument for that—something innovative, user-friendly, and fast. That's exactly what HotelStar offers. Its features make it a truly modern tool: smart system for detecting any problems with orders; protection against fines; creating forecasts per client; personalized system for managing discounts, duties, fees, and much more. Moreover, compared to last year, the aggregator's most valuable asset has almost quadrupled—that is, the direct contracts with suppliers of hotel and railway services, transfer, and insurance companies; such contracts offer very favorable terms.

So far, the introduction of the new system has shown positive results—our clients are actively using this tool and find it convenient. That gives us every right to be proud of it and grow it further. HotelStar truly is a star on the shoulder mark of the mature Portbilet!"

But it doesn't end there…

Numerous guests of the Portbilet anniversary are also console subagents. We all know that some travel tickets are still only available through a regular console and not online. For the convenience of working with all sales channels offered by Vipservice, we've created Personal Accounts for our clients, which combine vaults, libraries, and a Consoles Control Station, all in one. 

First and foremost, Personal Accounts provide access to all the current documents. Our clients will now know exactly how many contracts they have at the moment and in which areas as well as the rates for each of them. Personal Account also helps update company details, email addresses, first and last names of both parties' contact persons. Moreover, Personal Accounts are going to help us improve our interaction with clients—they will always have access to contacts (with photos) of not only our support staff and financial supervisors but also mobile phone numbers of senior managers. 

There is a separate section with structured information on all the rules for applying the different rates, the ADM policies, and other important notifications and instructions from suppliers that right now are distributed via email. The clients will also be able to get a full picture of the opportunities provided by all suppliers. You can pick the most interesting and lucrative terms for your company from what Vipservice has to offer. This, in turn, is going to boost the sales and the profits. Personal Account will let our clients spend less of the precious time on collecting and transferring documents for accreditation, ordering, and closing terminals, enabling the "visibility" between consoles. All of these features are supported by the Consoles Control Station, which is an inherent part of Personal Accounts.

We want our services to be easy and convenient for our clients during holidays and work days alike. We want our clients to enjoy our service!