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Vipservice is Reopening its Doors

On June 2, Vipservice corporate business invited clients and partners to Open Doors Day.
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On June 2, 2022, the first Open House Day after pandemic was held at the media center of the Vipservice holding - a large-scale event for customers and partners. More than 50 corporate clients learned about the company current IT solutions for efficient business trips, personally met with the Vipservice team and got acquainted with routine of the office on Perevedenovsky pereulok.

The Open Doors Day was held with support of the Russian hotel chain Azimut hotels. Industry publications MICE&More, Travel Russian News and Buying Business Travel took part as media partners.

The meeting was opened with an introductory speech by Irina Solovieva, General Director of Vipservice Holding. “We are happy to resume the tradition of face-to-face meetings and tell our guests about new solutions and technology products for business trips. Vipservice is a large and stable business. We confidently overcome all difficulties, and we convey this sense of elbow and security to each of our clients. Vipservice remains one of the largest private companies in the country according to the Forbes rating and develops travel products for the business travelers’ benefit,” said Irina Solovieva, General Director of Vipservice Holding.

Then the guests of the event were greeted by the holding's shareholder Alexander Spirin. "Meeting with clients and partners in person is a very helpful opportunity that is hard to overestimate. I am very glad to reopen the company doors and show how we work, how our office lives today," he said in his speech.


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After that, the guests had a quest tour around the Vipservice office which was held under the company slogan “We work to win your heart”. At the end of the interactive program, the guests put together a big puzzle that revealed the values ​​of Vipservice: reliability, creativity, involvement, professionalism, responsiveness and, of course, effectiveness.


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As part of the business program, the participants of the event were expected to review IT products for business trips and premium travel services. The novelties were presented by the heads of the Vipservice holding directions. The corporate clients learned about solutions and products that cover all corporate customer’s tasks for efficient business trips.

For example, sub-agency business is a provider of advanced air and railway content. The value for a business traveler lies in access to more complete content and special rates from suppliers, said Natalya Nazarova, Director of the Sub-agent Department of the Company. According to her, the Vipservice corporate clients are benefiting from access to alternative air and rail carriers now.

Protecting the business tourists’ interests Vipservice is one of the largest suppliers of hotel inventory in Russia, the HotelStar hotel aggregator. According to Sergey Strelnikov, Technical Director of the Platform, HotelStar is expanding the connected hotels list not only in Russia, but also in the CIS, and offers favorable rates to the company's customers.

The other IT tool is the TicketMe transport aggregator with vendors’ NDC connections. “Our solutions are friendly and easy to use, while under the hood we have a full “iceberg” of different technology stacks,” said Yulia Braginskaya, Managing Director of Vipservice Technologies.

For the first persons of companies, the holding offers a separate premium product which are the services of the Sincura Russia concierge service. “We do not separate lifestyle and business, but take care of all the client's concerns and help the top manager to be more efficient, thereby creating benefits for the entire company,” explained Denis Alekseev, Head of Sincura Russia.

The Vipservice solutions portfolio also includes theMAP payment service. Sergey Kozakevich, Managing Director of the Division: “We have acquired necessary technologies to cooperate with the largest banks in Russia and abroad, including in the CIS. theMAP gives you all features of e-commerce and payment in one click.”

The guests of the Open Doors Day also learned about the new acquisition of the holding, Hamilton Apps, application for business travel automation and advance reporting which are cloud IT products that allow to coordinate from any mobile device both a simple advance report and an entire business trip, from its General Director, Anastasia Rymashevskaya


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Galina Polishchuk, Vipservice Head of Corporate Business, spoke with the clients about intricacies of working with business trip data using the OKO analytical platform, developed by the company. “We are happy to tell what we deal with and help in effective organization of business trips. Paying great attention to data-culture, we first began to train employees in the visualization and working with data skills: we told them at trainings which graphs and diagrams, for example, would suit best for comparison, and which ones would be the best choice for displaying trends, so we taught our colleagues to speak the same language with numbers that allows them to provide useful recommendations for optimizing travel programs based on analytics, and then we created OKO, smart online assistant. We give a comprehensive picture of business trips at a glance, and the mathematical model embedded in the system calculates budget scenarios and offers options for managing savings,” said Galina Polishchuk.

Thanks to the OKO, it is easy to track indicators of the Russian business travel market and conduct benchmarking which is comparison of indicators across industries. In particular, Galina shared the results of a study of the data center for the period from March to May 2022.

Corporate clients highly appreciated the Open Doors Day and hospitality of Vipservice. “Atmosphere of the event was very pleasant and relaxed. It was interesting to learn about new directions of development of the Vipservice holding, including the implemented analytics tools,” said Arina Rundkvist, Head of the Office Services Department at Rosatom State Corporation.

Ekaterina Sinitsina, Head of the Transportation Organization Service at VPT-Neftemash: “We have been working with Vipservice for 5 years now and are very familiar with the company. At the same time, the Open Doors Day pleased with an exciting quest and new information. I discovered new things about the analytics in OKO and concierge capabilities.”


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 “We sincerely thank Vipservice for organizing the wonderful and very warm event. The idea to start the breakfast with the quest around the office was very unusual, and the groups that the clients had divided into united greatly before the main program of the event. Everyone was interested in learning about the company actively developing departments and what plans Vipservice would have in a very difficult time today. We, as partners of the event, were especially pleased to meet with the clients, communicate with the colleagues in the industry, and we thank Vipservice for spending this time together!” - Irina Rivkina, Regional Sales and Marketing Director of AZIMUT Hotels, commented on participation in the event.


14.06.2022