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Special benefit for airlines — Masterfly.online

Presentation of a joint project of the Vipservice holding and the Mastercard international payment system - the Masterfly.online platform took place as a business breakfast for representatives of airlines. The airline program focused on premium segment (Russian holders of WorldMastercard Black Edition® and World Elite Mastercard) is designed to satisfy the discerning taste of such customers with exclusive offers from airlines and a host of additional options, for example, an upgrade or tickets with a significant discount for two passengers traveling together in the business class.  


The benefit for partners of the project - aviation companies – lies in the focused access to the premium audience, which opens up opportunity to demonstrate individuality of their high class of transportation to the "profile" passenger and gain his or her loyalty. Due to a special technological solution, necessary targeting is provided with a feedback on effectiveness of proposals themselves (business analytics, CRM), actively communicating the most attractive parts of passenger experience - special offers and board service.

The idea was presented to the participants of the event in a form of a metaphor: "An airline is a beautiful flower, gradually revealing itself to a passenger."

Denis Alekseev, Managing Director of Premium Services; Alisa Sidorova, Director of the Supplier Relations Department; Ekaterina Polivanova, Director of the Marketing Department, on behalf of the holding represented the platform and the new cooperation program




Alexey Metelkin, Sales Director for Premium Products, represented Mastercard. 



Irina Solovieva, General Director of the holding, is sure: “Expectations from a flight affect a further choice of a passenger, therefore it is so important to “charm” him or her at the very beginning of the choice, at the stage of comparing price offers. The choice of the premium class should be based not only on cost of transportation, but also on experience of interaction with an airline, and Masterfly.online makes it possible to put significantly more emphasis on airline brand, a symbol of this experience. " 


Such cooperation is beneficial for all parties: in return for special conditions and special offers to users of the platform, air carriers receive an effective marketing tool, and an end user receives a service that meets or even exceeds expectations.

Vertreter von Fluggesellschaften wie Aeroflot, Ural Airlines, Siberia Airlines, Lufthansa, Aviareps, Emirates, Air France, Turkish Airlines, Korean Air, Etihad Airways, Qatar Airways, Singapore Airlines, Oman Aviation Services Co. (SAOG), Sirius Aero, EthiopianAirlines Enterprise, Shri Lankan, Royal Air Maroc, NordwindAirlines,Air Astana, Finnair, Gulf Air, British Airways, LOT - Polish Airlines, Air Baltic Corporation S.A nahmen am Geschäftsfrühstück teil. Die Partner der Holding konnten sich nicht nur ausführlich über die Plattform Masterfly.online informieren, sondern sich auch von den Möglichkeiten des neuen Kooperationsformats inspirieren lassen.

Elena Usatenko, representative of Turkish Airlines, had the final word and outlined great prospects for promoting airline's brand in cooperation within the Masterfly.online framework. Colleagues were among the first to support the project and provide a unique proposal for the premium segment.